Trouble a brewin' over on MattyCollector.com
Posted: Wed Jul 29, 2015 3:03 amHere is an update to what's happening over at Mattycollector.com... there seems to be no figurehead that is gonna speak on Matty's behalf like Scott did, good or bad at least there was communication from Scott. This new "Transparency" is just as it implies there is nobody to answer questions regarding this little boo-boo Mattel said would come with an item in the sub, not outside of it and not for an extra charge should we wish to purchase it. It's bad enough to deal with Digital River but to have been lied to as a loyal customer is just a blatant disregard for customer service and loyalty... get your crap together Mattel or you're gonna lose your customers and fanbase... below is what has transpired so far.
Last night the news that MattyCollector.com had announced a new/different plan than the original one for the King Hssss torso for Club Eternia 2015. This news seemed to divide the fandom on how Matty was handling this piece that many believed would be a pack in accessory of another figure in the 2015 Club Eternia subscription and not a separate, whole figure that they would also be charged for (IF subscribers wish to purchase). The information was reposted on the MattyCollector Facebook page earlier today as well.
Sometime during the day today those posts disappeared (along with their comment threads) and a new post, with a new explanation and an image of the proposed King Hssss figure was posted on the Matty boards sometime this evening:
Meanwhile back at the Hall of Doom...
Hey guys,
We’ve been reading the boards and we understand there is a lot of frustration with our favorite slithery foe, King Hssss. We get it – certain things were expected and then those things changed, which is frustrating. It is also frustrating when statements like the ones that were made regarding the Snake Hssss Torso, are put out to you, the fans, before their feasibility has been confirmed. That’s what unfortunately happened here.
As we tried to rise to the challenge of somehow offering the King Hssss Bendy Snake Torso as an added bonus to an upcoming figure, we came to the conclusion that it was just impossible to make it work financially and still offer a product at the $26 price point for the sub. The Snake Torso itself is the cost of a regular MOTUC figure, so trying to just “throw it in” with Buzz Saw Hordak would have made the retail jump to the price of a two pack, which we didn’t want to do. And let’s be honest, that’s exactly why it wasn’t included with the original King Hsss in the first place (where it would have made a lot more sense).
We still really wanted to offer the Torso, because it turned out absolutely fantastic. So we decided to offer it as its own item – a complete figure – instead of not doing it at all. Soooo we worked closely with the Four Horseman and eventually came up with this offering.
What you’ll get is a Full Snake Form King Hssss figure which includes the new Bendy Snake Upper Torso with a repaint of the Snakemen lower body, and the King Hssss Briefs. You’ll also get a Bonus Transforming King Hssss Head (Snakemen Repaint) that can work with either of your King Hssss figures and some new repaints of the Snake Men Weapons. Overall we feel this is a more complete offering than just a torso in a polybag, and allows for customizable options with the original figure.
We understand it’s not exactly what you were expecting, and that some of you aren’t happy about that. But we hope you see that we are trying to offer you the best product possible, and in order to do that sometimes things have to change.
Last night the news that MattyCollector.com had announced a new/different plan than the original one for the King Hssss torso for Club Eternia 2015. This news seemed to divide the fandom on how Matty was handling this piece that many believed would be a pack in accessory of another figure in the 2015 Club Eternia subscription and not a separate, whole figure that they would also be charged for (IF subscribers wish to purchase). The information was reposted on the MattyCollector Facebook page earlier today as well.
Sometime during the day today those posts disappeared (along with their comment threads) and a new post, with a new explanation and an image of the proposed King Hssss figure was posted on the Matty boards sometime this evening:
Meanwhile back at the Hall of Doom...
Hey guys,
We’ve been reading the boards and we understand there is a lot of frustration with our favorite slithery foe, King Hssss. We get it – certain things were expected and then those things changed, which is frustrating. It is also frustrating when statements like the ones that were made regarding the Snake Hssss Torso, are put out to you, the fans, before their feasibility has been confirmed. That’s what unfortunately happened here.
As we tried to rise to the challenge of somehow offering the King Hssss Bendy Snake Torso as an added bonus to an upcoming figure, we came to the conclusion that it was just impossible to make it work financially and still offer a product at the $26 price point for the sub. The Snake Torso itself is the cost of a regular MOTUC figure, so trying to just “throw it in” with Buzz Saw Hordak would have made the retail jump to the price of a two pack, which we didn’t want to do. And let’s be honest, that’s exactly why it wasn’t included with the original King Hsss in the first place (where it would have made a lot more sense).
We still really wanted to offer the Torso, because it turned out absolutely fantastic. So we decided to offer it as its own item – a complete figure – instead of not doing it at all. Soooo we worked closely with the Four Horseman and eventually came up with this offering.
What you’ll get is a Full Snake Form King Hssss figure which includes the new Bendy Snake Upper Torso with a repaint of the Snakemen lower body, and the King Hssss Briefs. You’ll also get a Bonus Transforming King Hssss Head (Snakemen Repaint) that can work with either of your King Hssss figures and some new repaints of the Snake Men Weapons. Overall we feel this is a more complete offering than just a torso in a polybag, and allows for customizable options with the original figure.
We understand it’s not exactly what you were expecting, and that some of you aren’t happy about that. But we hope you see that we are trying to offer you the best product possible, and in order to do that sometimes things have to change.
